Refund, reversal and cancellation rules for transactions and services accessed through QarAh Pay.
Last updated: 3 August 2026. This Refund & Cancellation Policy applies to eligible transactions and service requests initiated through QarAh Pay. Provider, biller, bank, payment-network, travel, education or merchant-specific terms may also apply.
A cancellation request may be considered only before the transaction or service request has been accepted by the relevant biller, bank, payment network, merchant or service provider. Once accepted or completed, cancellation is generally not possible through QarAh Pay.
Successfully completed bill payments, recharges, financial-service transactions and other real-time provider requests are normally final. Requests submitted with incorrect customer, account, biller, vehicle, institution or beneficiary details may not be reversible after successful processing.
Travel, education and other provider-managed services may be cancellable only within the provider's permitted window and may be subject to provider charges, fare rules, institutional policies or non-refundable components. Final eligibility and deductions are determined by the relevant provider.
If an amount is debited but the provider confirms failure, a reversal or refund will be initiated after status verification. Pending transactions must first receive a final provider status; customers should avoid making a duplicate payment while a transaction is pending.
A refund may be considered for a confirmed failed transaction after debit, duplicate debit, excess debit, an approved provider cancellation, or another case accepted by QarAh Pay and the relevant payment or service provider. Refund approval is subject to transaction records and provider confirmation.
Convenience fees, processing charges, provider penalties, taxes or service components already consumed may be non-refundable where permitted. A completed transaction is not refundable solely because the customer changes their mind or supplied incorrect details.
Transaction-status review may take up to 7 business days. Once a refund is approved, QarAh Pay normally initiates it within 5 business days to the original payment source. The bank, card network, UPI app, wallet, biller or provider may require an additional 5–10 business days to reflect the credit. Complex disputes may take longer.
Report a failed, duplicate, incorrect or disputed transaction as soon as possible, preferably within 7 calendar days. Email support@qarahpay.com with the QarAh Pay reference, transaction date, amount, registered mobile number in masked form, service category and a description of the issue.
Approved refunds are made to the original payment source wherever technically possible. QarAh Pay does not ordinarily issue cash refunds or redirect a refund to an unrelated account. Bank or provider confirmation may be required before processing.
Customers should first contact QarAh Pay support so the transaction can be traced with the provider. A chargeback or external dispute does not guarantee a refund and remains subject to the rules of the issuing bank, payment network, biller or service provider.
For refund or cancellation support, contact support@qarahpay.com or call +91 99498 98151. Principal place of business (as per GST): H.No. 27-64/7/25/3/1, Srikrishna Nagar, Vinayak Nagar, Secunderabad, Medchal Malkajgiri District, Telangana 500056, India. GSTIN: 36AABCQ1382P1Z0.